At Riya Diamonds, we ensure that every jewellery order is delivered safely, securely, and on time. All shipments are fully insured and handled with the highest standards of care.
1. 100% Shipping Responsibility by the Brand
We take complete responsibility for your order until it is safely delivered.
Our Commitment
Fully insured shipping on all orders.
Secure and tamper-proof packaging.
Trusted logistics partners for safe delivery.
Real-time shipment tracking updates.
2. Free & Secure Delivery
We offer secure delivery services for all eligible orders.
Delivery Features
Safe and discreet packaging.
Delivery to residential and commercial addresses.
Signature confirmation for high-value purchases where applicable.
Insurance coverage throughout transit.
3. Order Processing Time
Orders are typically processed within 1–3 business days.
Customized jewellery may require additional manufacturing time.
Customers will be informed about estimated delivery timelines at the time of purchase.
4. Delivery Timelines
Estimated delivery timelines:
Location & Delivery Time
Within City 1–3 Business Days
Within India 3–7 Business Days
Remote Locations 5–10 Business Days
Delivery timelines may vary during festive seasons, public holidays, or unforeseen logistical circumstances.
5. Shipment Tracking
Once your order is dispatched:
A tracking number will be shared via SMS and email.
Customers can monitor shipment status until delivery.
Our support team is available for shipment-related assistance.
6. Return Pickup Service
For approved returns and exchanges:
Brand-Scheduled Return Pickup
Return pickup will be arranged by our team.
Customers do not need to arrange courier services independently.
Pickup instructions will be provided after return approval.
This ensures the product remains insured and secure throughout the return process.
7. Delivery Verification
For security purposes:
Customers may be asked to provide valid identification during delivery.
Signature confirmation may be required for high-value orders.
The recipient should inspect the package before accepting delivery.
8. Damaged Shipment Policy
If a package appears tampered with or damaged:
Do not accept the package if possible.
Contact our customer support team immediately.
Share photographs of the package and product.
We will investigate and arrange a replacement or resolution promptly.
9. Shipping Restrictions
Currently, shipping availability may depend on serviceable locations.
For locations outside our standard delivery network, our team will assist with alternative arrangements wherever possible.
